Technical Support Specialist – Aircraft Connectivity - Atlanta

EchoStar has an exciting opportunity for a Technical Support Specialist – Aircraft Connectivity - Atlanta​in our Hughes Network Systems division supporting our AERO Mobility business unit. This role is essential for supporting the customer's maintenance and repair, of the Hughes in-flight connectivity system.  This position will operate as a customer-facing role, providing frontline technical guidance to our airline customers, and you will act as a critical conduit for communications between airline maintenance personnel and the Hughes aircraft operations team.  This position offers a great opportunity for career growth in a dynamic environment focused on innovation and operational excellence. This position will be located at our customer facility in Atlanta, GA.

Responsibilities

• Technical Support
  • Support all facets of airline customer maintenance operations for the Hughes in-flight connectivity system.
  • Monitor all incoming and active discrepancies using a ticketing system and establish maintenance plans with the airline to ensure issues are being addressed.
  • Examine technical performance data to diagnose system faults and provide corrective actions for airline technicians.
  • Interpret a variety of technical manuals, wiring diagrams, and schematics to provide technical guidance.
  • Utilize various data sources, such as performance metrics, tickets, and system logs to facilitate troubleshooting and diagnostics of aircraft IFC system.
  • Focus on resolving faults with speed and efficiency while also ensuring compliance to federal regulatory guidelines.
  • Accomplish projects and assignments as needed, which are sometimes broad in nature, and frequently may require engagement with cross functional teams.
  • Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support.
  • This position may require occasional travel.
• Communication
  • Communication skills with customer in providing system training, troubleshooting guidance, and reporting requirements.
  • Collaborate with Hughes cross-functional teams to resolve technical issues and implement improvements in support of customer aircraft.
• Process Improvement:
  • Continuously analyze and improve support systems, tools, and processes to drive cost reduction, improve customer performance, and enhance efficiency.

Basic Requirements

• Two-year degree in a technical field or combination of relevant work experience and certifications.
• Prior experience with Inflight Connectivity Systems.

Preferred Qualifications

• Strong verbal, written, and interpersonal communication skills
• Experience in the servicing and operation of Inflight Connectivity/SATCOM Systems
• Strong analytical skills and troubleshooting experience.
• Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support.
• This position may require occasional travel.
• High attention to detail and strong organizational skills.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Strong problem-solving abilities and proactive mindset.
• Proficiency in Microsoft Excel, PowerPoint, and other office software.
• Strong interpersonal skills and the ability to collaborate effectively with internal teams and customers.
• Resilient under pressure with the ability to handle complex situations and resolve conflicts.
• Strategic thinker with the ability to innovate and improve processes.
• Strategic thinker with the ability to innovate and improve processes.
• Experience in Avionics systems
• Aircraft maintenance and operations experience a plus

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check

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